Frequently Asked Questions

Auto repair shop with cars being serviced; mechanic in red uniform working on a gray SUV with hood open, another mechanic working on a red SUV with hood open, several parked cars, diagnostic equipment, and car lifts inside a spacious, well-lit garage.

Products & Technical

  • We support all 12V battery technologies including lead-acid, AGM, EFB, GEL, Calcium/Calcium and Lithium LiFePO4.

    Note: not all products support all battery technologies. See product details for more information or contact the team.

  • We have products to support both 12V and 24V battery voltages. Please check individual product listings for product compatibility.

  • A battery charger is designed to take a discharged battery and charge it up using a changing voltage and amperage. A BSU uses a constant voltage and amperage to support the battery whilst under intense load. It’s useful for performing diagnostics or software updates.

  • A showroom conditioner works similar to a battery charger however it is designed for long term, ongoing maintenance. It is also designed to go unseen by customers by fitting it underneath the vehicle.

Purchasing & Ordering

  • Yes! You can purchase our products through our website or by contacting our UK-based team.

    We can supply products worldwide.

  • Yes. We offer trade accounts to our customers. To apply for a trade account, please email sales@tractionchargers.com.

  • Yes. No matter where you are in the world you can order a Traction product either directly through us or from one of our trusted distributors.

  • We are always open to conversations about potential distribution partners. If you’d like to become a Traction Authorised Distributor, please get in touch.

  • Quotes are valid for 30 days from the date stated on the quotation/proforma.

  • We can accept BACS, Purchase Order (If an account has been set up) and all major debit and credit cards.

Delivery

  • Our team aims to get your charger to you as quickly as possible. Our distribution centre is open Monday - Friday and we aim to get your order dispatched as quickly as possible. Depending on order date, time and delivery location, delivery times can vary. We will confirm estimated delivery date once you have placed your order.

  • Yes! For more information please contact sales@tractionchargers.com

  • Where possible we aim to provide tracking information with all orders. Please note, some international shipments, tracking availability may not be possible.

  • Yes. To organise this, please contact a member of the team.

  • Please check your supplied tracking number for any updates directly from the courier. If there are no updates, please contact a member of the team who will can take a look into this for you.

  • Yes, when ordering please let the team know.

Aftersales & Support

  • All of our products are covered by a manufacturers warranty. Specific warranty periods vary by product. For more information, please refer to your products documentation or contact us.

  • The warranty does not cover damage from misuse, incorrect usage or usage outside the products specified parameters or physical damage. For more details, please consult our warranty policy.

  • All of our products can be serviced and repaired. Go to our service page and fill out a repair form.

  • Contact the team using the details on our contact page and a member of the team will be able to help.

Ready to use our products?

We can help you choose the right products for your business. Whether that’s a range of battery chargers, support units or bank adaptors, we have you covered.

Get in touch
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